E-commerce
Order and returns questions, around the clock
Where is my order, can I change it, how do I send it back. High volume, low complexity, and arriving at every hour of the day.
Answers delivery, returns and exchange questions from the policies you set
Takes the order number and the problem, and passes both to your team
Answers at every hour, including the ones your team is asleep for
Hands the call to a person when the question needs one
A transcript of every call, so nobody asks the customer twice