BPO and contact centres
Overflow, and the hours nobody is rostered for
Take the queue when it spikes, and the calls that arrive after the shift ends. Every call transcribed, so nothing is lost between the agent and your team.
Takes the overflow when the queue spikes
Answers the hours nobody is rostered for
Answers the way you want the phone answered, on every call
Hands the caller back to a person when they ask for one
Every call transcribed, so your team picks up where it left off