VocoBook
Books the appointment. Then makes sure they turn up.
VocoBook answers when you cannot, takes the booking while the caller is still on the line, and rings them the day before so the chair is not empty.
Calls in
Answered on the second ring
It knows your hours, your services and your prices, because you filled them in. It offers the slots you actually have, confirms back to the caller, and hands over to a person when somebody asks for one. The second call that arrives while you are on the first gets answered too.
Calls out
Reminders that actually go out
Tomorrow's appointments, called and confirmed. Somebody who cannot make it gets moved rather than becoming an empty chair. This is the half nobody has time for, and the half that pays for itself.
What it does
You describe your business. It does the talking.
There is no script to write and no prompt to engineer. A form asks what you do, when you are open, what you offer and how you would like the phone answered — and that is the agent. Change a line and the next call uses it.
It knows when to stop talking.
A caller who wants a person gets one, transferred to a number you choose. A call that runs long ends politely at a limit you set, between one and fifteen minutes. And when it does not know something it says so and takes a message, rather than inventing an answer.
Nothing about your number has to change.
Forward the line you already advertise and callers notice nothing except that somebody answers. Or get a new number in your business’s name — we help with the provider’s paperwork — and keep the two apart. Either way you can switch it off, and the phone rings exactly where it used to.
Questions people ask first
- How long does it take to set up?
The form takes a few minutes. Pointing a number at it is the slower half and depends on your phone provider. We do it with you, so you will not be working it out alone.
- Will callers know it is not a person?
Many will, and it does not pretend otherwise. What matters to someone ringing at eight in the evening is that the phone was answered and the appointment is in the book.
- What if it books something I cannot honour?
It books inside the hours and services you set, and it can read your calendar so it does not offer a slot you have already filled. Every booking is visible to you the moment the call ends.
- Can I hear what it said?
Every call has a transcript. Turn recording on and you get the audio too, kept for 30 days and then deleted.
- Do I need a new phone number?
No. Forward the number you already have, or get a new one in your business’s name and we will help with the provider’s KYC. Either way the number is yours, and your telephone provider bills you for it and its calls separately from your plan.